Queue Management System

Queue based management system: How delegating can be profitable

No matter, how advanced your business equipment is, your customers won’t care if they have to wait at the reception for hours. Managing appointments and queue matters to reduce wait times and improve the quality of customers care.

For that, Macshell has a perfect Queue Management System for your business. Our advanced QMS has been designed to serve the end customer. Modern-age technologies are combined in the simplest form to ensure usability, which is why our Electronic Queuing Solutions in India are known for easy operational capacities. Your customers don’t feel troubled by the complex technology when you offer them services via our QMS solutions.

Macshell is a leading name in the industry of QMS manufacturers. We have given client-focused solutions to hundreds of clients. And our solutions have helped businesses organize customer flow and improve queue management.

Solution Highlights

Additional Features of Pharmacy Management Software.

Data Loading


Our software has the feature to load an entire data from an Excel/CSV file to lessen your startup struggles.

Inventory Management


It helps in boosting efficiency & reducing pharmacy inventory costs via perpetual usage-based purchase decisions.

Electronic Prescriptions


Pharmacy will be receiving new & refill prescriptions directly into the pharmacy management systems from doctors for review.

Barcode Verification


Point of Sale (POS) scanning, verification of dispensed product, which enhances efficiency and accuracy.

Key Features & Benefits:

Multiple Queue Management

Manage multiple queues per consultant. Our management software allows multiple queues, according to the priority of customers. With this approach, each consultant in your business can focus on emergency customers, appointment customers, and regular customers effectively.

Multilingual display and announcements

Handle customers from all backgrounds with our multilingual display and announcement features. You can generate displays and announcements in all major languages utilized by customers in your demographic. Hence, all customers feel clear about the happenings of a waiting room.

Token forwarding

Improve synchronization between departments with token forwarding feature. This feature allows each department to transfer tokens with necessary information to help the next department. Special instructions increase the efficiency of customers care.

Department-wise management

Manage queue for different departments. Displays are available for multiple waiting rooms outside each department. All displays become easily controllable with one centralized QMS system. You can save time and offer smooth queue management without exhausting yourself.

Reports and data

Improve the quality of reports regarding customer management with our detailed analytics. The in-depth data is visualized with graphs and charts to help management team understand the flow of customers. The reports are shareable to help all departments.

Daily notifications

Generate and automate daily alerts for consultants, departments and management team. Daily notifications prepare all departments for customer rush for that day. All departments can align their preparations with the upcoming customers for that day.

Effective load distribution

Our QMS solution doesn’t let a single department to feel the pressure of customers in the waiting room. The centralized management allows business staff to create a convenient distribution of load. Hence, customers keep on flowing from one department to other as per their requirement.

Time-based services

With our QMS, your business can utilize the available space to its maximum. Divide each space as per the time-based services. One space can manage multiple services on different hours. The time-based services aligned with QMS send customers to the right location for the required assistance.

Immediate initial records

Develop immediate records related to customers. Use names, mobile numbers, and other details collected under the case number. Customer care efficiency and advanced records become possible at the same time.

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What Our Client’s Say

Macshell’s software solutions have benefited organizations worldwide. Explore what our esteemed clients have to say about our support, products and more!

Being the MD, our hospital needed the right software to help manage all the patient care activities effectively. Choosing Macshell has simplified several complicated processes. Taking care of patient care and administrative activities can now be done very easily. Macshell also helps in the generation of operational statistics and extensive reports.

Mr. R.S. Buttar (MD) Healing Hospital, Chandigarh, India

Managing a Hospital can be a challenging task. Thanks to Macshell! The Hospital Management Software has changed the whole scenario of our hospital. The HMS not only helps in keeping the hospital organized, but also provides medication suggestions on the basis of symptoms, as and when requested.

Mr. Gajanand Gupta (Admin) CAREMAX, Jalandhar, India

With the help of Macshell’s Hospital Information System, keeping a tab on the administrative activities has become easier. It couldn’t have been any better. HIS has a big role to play in managing the Hospital, be it generating reports or maintaining an electronic medical record. Macshell has definitely been a blessing in disguise. Thank you Macshell!

Col. Sobti (CEO) Cosmo Hospital, Mohali, India

To make a blood bank work, it is extremely crucial to handle the Reporting, Accounting, Inventory, and Billing effectively. There is no room for error. With the help of Blood Banks ERP, these functions couldn’t have been smoother. Macshell has definitely done an outstanding job with the Blood Bank ERP.

IMA IMA Blood Bank Of Uttarakhand, India

Have questions about our comprehensive product suites?

Get in touch with our experts for further information on software solutions, services and more. Let our support team guide you further on your requirements.